Home

Welcome to the Conflict Resolution and Mediation Programs Office at ECU!


The Conflict Resolution and Mediation Programs exists to serve the members of the ECU community by providing informal conflict resolution services. Our vision is to provide services that promote a non-adversarial, collaborative, non-threatening atmosphere to resolving interpersonal conflict. We do this by being impartial, neutral, non-aligned and maintaining confidentiality to the extent required by applicable law. Visitors to our office come on a voluntary basis and may decide at any time to seek other means to address their concerns.

Informal conflict resolution methods such as mediation, facilitation and conflict coaching are fast becoming the preferred method for resolving interpersonal conflict in public and private organizations. Some of the reported benefits of using these methods are increased satisfaction, minimal costs and shorter timeframe for reaching a resolution. Perhaps, the biggest benefit is that you are in charge of the outcome.

I invite you to explore the website to read more about the Conflict Resolution and Mediation Programs and the services we offer. We look forward to serving you.

Sincerely,

Nkaze Chateh Nkengtego, Ph.D.
Director of Conflict Resolution and Mediation Programs


Services Offered


Mediation is a voluntary process whereby two or more parties in a dispute, with the help of a neutral third party, agree to work together to reach a mutually satisfactory solution to their dispute.
Conflict Coaching is a method of conflict management whereby a coach assists one party to a conflict to have a better understanding of the conflict they are experiencing with the goal of helping the party develop skills to engage another party constructively.
Facilitation is a process whereby a neutral third party assists two people have an effective discussion about their concerns or misunderstanding.

 

Shuttle mediation is a voluntary process whereby two parties in dispute are willing to reach a mutually satisfactory solution to their dispute with the help of a mediator; however, they prefer the mediator to “shuttle” between them.

Group facilitation is a process whereby a neutral third party assists a group in having an effective and efficient meeting or discussion.

Resources navigation whereby we assist you in determining which resource, outside the scope of CRMP, is available for you to redress your needs.